A site-wide help chat from your own knowledge base
A help chat in the user menu that answers from an organisation-wide knowledge base — with memory beyond the single conversation.ein portalweiter Hilfe-Chat aus Ihrer eigenen Wissensbasis
The RAGflow Helpdesk plugs into Moodle as an AI placement and offers a help chat everywhere in the site — reachable from the user menu, not tied to a course. It answers the recurring “how do I…?” questions from your knowledge base (manuals, policies, FAQs), backed by sources — drawing on the content of your documents, scans, images and tables included (OCR, layout and image understanding).
Conversations are kept in a history, and an optional long-term memory remembers context across sessions — users can clear their own memories at any time.
Free and open-source (GPLv3). Requirements: Moodle 5.0–5.2 and the RAGflow AI provider (which supplies the RAGflow connection).
Support: Professional, English- and German-speaking support is available from RAGcon GmbH (www.ragcon.ai).
